"It's not a matter of refusing to pay."

Funeral Homes Can Be Caught In the Middle of Family Conflicts
"Barret Nelson, a funeral director for more than 40 years, said those tricky situations have become more common as families splinter and become distant. The death of a parent forces estranged siblings to collaborate in making decisions about funerals and burial or cremation, and the process does not always go smoothly."

Great article on some of the everyday issues that funeral homes and funeral directors deal with. When I hear some families complain that it took longer than three days after the date of death to receive the urn back, these are some of the issues going on behind the scenes. Family disagreements are typically just the tip of the problematic iceberg.