This is such a great article on what NOT to say or do. As a funeral director I am often the passive participant in interactions between those who are grieving and those who are trying to be there for them (i.e., friends, family, spiritual advisers, etc.). I see these bad listening technique daily. And I’m not perfect either - I’ve also caught myself doing some of these. But once you know you can be more aware of what you’re doing. Please read this and share. We can do better and we can BE better!